Author Topic: All of my contacts looking offline  (Read 2270 times)

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Offline wor123

All of my contacts looking offline
« on: 16 08 2019, 08:46:38 »
All of my contacts looking offline, and I can't see who is online.
How to solve this problem?

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Windows 7 Ultimate SP1 32bit
Miranda NG v0.95.10.3 32bit
 

Offline dartraiden

Re: All of my contacts looking offline
« Reply #1 on: 16 08 2019, 15:03:39 »
If these contacts are ICQ contacts - see https://forum.miranda-ng.org/index.php?topic=5623.0 (starting from "Why contacts that use the official client are constantly logging in and out?")
 

Offline wor123

Re: All of my contacts looking offline
« Reply #2 on: 16 08 2019, 18:43:46 »
The contacts are XMPP.
« Last Edit: 17 08 2019, 22:18:15 by dartraiden »
Windows 7 Ultimate SP1 32bit
Miranda NG v0.95.10.3 32bit
 

Offline dartraiden

Re: All of my contacts looking offline
« Reply #3 on: 17 08 2019, 18:08:54 »
Please do the following

1) enable network logging for Jabber protocol
2) quit Miranda, delete netlog
3) start Miranda and go to online. Miranda will create a new netlog

send netlog to us so that we can see how Miranda requests a roster from the server and why the problem occurs

 

Offline wor123

Re: All of my contacts looking offline
« Reply #4 on: 18 08 2019, 08:47:52 »
See the attachment.
Windows 7 Ultimate SP1 32bit
Miranda NG v0.95.10.3 32bit
 
The following users thanked this post: dartraiden

Offline ghazan

Re: All of my contacts looking offline
« Reply #5 on: 19 08 2019, 11:23:37 »
wor123,
According to this log, you have the only contact in your roster, so evidently all another contacts are offline.

If you just changed a server to another server, mention must be made that you have to add all your old contacts back to the new roster and the re-request authorization. If you have access to your old server, you can use Service - Roster editor to backup your old roster to import it then to the new account
 

Offline wor123

Re: All of my contacts looking offline
« Reply #6 on: 19 08 2019, 14:09:09 »
All of my contacts know about my new address, and even when they are online and I can chat with them, they appearing as offline.
Windows 7 Ultimate SP1 32bit
Miranda NG v0.95.10.3 32bit
 

Offline ghazan

Re: All of my contacts looking offline
« Reply #7 on: 19 08 2019, 18:00:10 »
wor123,
new server knows nothing about your roster, and only those contacts from roster will appear online.
unline many other protocols, each XMPP server contains its own copy of user list, so on any new XMPP server you need to authorize all contacts again to allow the server to maintain their status
 

Offline wor123

Re: All of my contacts looking offline
« Reply #8 on: 20 08 2019, 01:38:49 »
This isn't the first time I replacing XMPP servers because of problems with the former servers, and this problem wasn't there than.
Windows 7 Ultimate SP1 32bit
Miranda NG v0.95.10.3 32bit
 

Offline ghazan

Re: All of my contacts looking offline
« Reply #9 on: 20 08 2019, 15:25:30 »
wor123,
you can change servers as soiled gloves, but a server won't notify your contacts about your online status unless you add them into your roster on this server. you can manually send presence to any client, but your server might ignore/ban them as well, because these contacts  are missing in the roster
 

Offline wor123

Re: All of my contacts looking offline
« Reply #10 on: 23 08 2019, 09:51:39 »
How I do this?
Windows 7 Ultimate SP1 32bit
Miranda NG v0.95.10.3 32bit
 

Offline ghazan

Re: All of my contacts looking offline
« Reply #11 on: 23 08 2019, 09:59:16 »
How I do this?
how do you do what? You better log into your old server, backup a roster and then restore it back to the new one
 

Offline wor123

Re: All of my contacts looking offline
« Reply #12 on: 23 08 2019, 11:02:35 »
I don't know how to backup and restore a roster.
Windows 7 Ultimate SP1 32bit
Miranda NG v0.95.10.3 32bit
 

Offline ghazan

Re: All of my contacts looking offline
« Reply #13 on: 23 08 2019, 11:15:02 »
I don't know how to backup and restore a roster.
look above, from words "Service - Roster editor"
 

Offline wor123

Re: All of my contacts looking offline
« Reply #14 on: 23 08 2019, 11:34:38 »
I don't find this option "Service - Roster editor".
Windows 7 Ultimate SP1 32bit
Miranda NG v0.95.10.3 32bit