Author Topic: NG keeps going offline every few minutes  (Read 419 times)

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Offline pstoricTopic starter

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NG keeps going offline every few minutes
« on: 16 08 2018, 15:43:52 »
We have a win 10 user that's complaining that the Miranda NG client keeps switching her to "offline" mode every few minutes. What can I check on her machine? No other users are complaining and it's a new workstation. Using the Jabber protocol
 

Offline Goraf

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Re: NG keeps going offline every few minutes
« Reply #1 on: 16 08 2018, 19:05:38 »
Start by creating Netlog to check if it will show you any info about the source of disconnections.
 

Offline pstoricTopic starter

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Re: NG keeps going offline every few minutes
« Reply #2 on: 22 08 2018, 14:46:20 »
Thanks let me enable that now....
 

Offline pstoricTopic starter

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Re: NG keeps going offline every few minutes
« Reply #3 on: 22 08 2018, 14:57:43 »
Finally got a log, here it what it shows just after it logged off. Any insight?

[11:03:25 108C] [JABBER_1] Expiring iq id 8, sent to vanessa.eggenschwiler@192.168.75.14
[11:03:25 108C] [JABBER_1] <iq/> iqIdGetVcard
[11:03:25 108C] [JABBER_1] Expiring iq id 6, sent to 192.168.75.14
[11:07:28 1308] [JABBER_1] Connection closed gracefully
[11:07:28 1308] [JABBER_1] recvResult = 0
[11:07:28 1308] [JABBER_1] 1
[11:07:32 1308] [JABBER_1] 2
[11:07:32 1308] [JABBER_1] Thread ended: type=0 server='192.168.75.14'
[11:07:32 1308] [JABBER_1] (0000000004F5CC30:1680) Connection closed internal
[11:07:32 1308] [JABBER_1] (0000000004F5CC30:4294967295) Connection closed
[11:07:32 1308] [JABBER_1] Exiting ServerThread
« Last Edit: 22 08 2018, 15:08:36 by pstoric »
 

Offline pstoricTopic starter

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Re: NG keeps going offline every few minutes
« Reply #4 on: 22 08 2018, 15:25:06 »
Attached the entire log from after the second disconnect. Seems to be every 5 min.
 

Offline ghazan

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Re: NG keeps going offline every few minutes
« Reply #5 on: 23 08 2018, 12:26:17 »
pstoric,
server drops a connection immediately after sending roster, willingly. I don't know what can cause, it might be a low-level network problem of dropping packets, for example. I would recommend to disable ZIP compression first, then make another log
 

Offline pstoricTopic starter

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Re: NG keeps going offline every few minutes
« Reply #6 on: 23 08 2018, 13:24:38 »
Thanks I'll give it a shot