NG keeps going offline every few minutes

[pstoric]

We have a win 10 user that's complaining that the Miranda NG client keeps switching her to "offline" mode every few minutes. What can I check on her machine? No other users are complaining and it's a new workstation. Using the Jabber protocol

[Goraf]

Start by creating Netlog to check if it will show you any info about the source of disconnections.

[pstoric]

Thanks let me enable that now....

[pstoric]

Finally got a log, here it what it shows just after it logged off. Any insight?

[11:03:25 108C] [JABBER_1] Expiring iq id 8, sent to vanessa.eggenschwiler@192.168.75.14
[11:03:25 108C] [JABBER_1] <iq/> iqIdGetVcard
[11:03:25 108C] [JABBER_1] Expiring iq id 6, sent to 192.168.75.14
[11:07:28 1308] [JABBER_1] Connection closed gracefully
[11:07:28 1308] [JABBER_1] recvResult = 0
[11:07:28 1308] [JABBER_1] 1
[11:07:32 1308] [JABBER_1] 2
[11:07:32 1308] [JABBER_1] Thread ended: type=0 server='192.168.75.14'
[11:07:32 1308] [JABBER_1] (0000000004F5CC30:1680) Connection closed internal
[11:07:32 1308] [JABBER_1] (0000000004F5CC30:4294967295) Connection closed
[11:07:32 1308] [JABBER_1] Exiting ServerThread

[pstoric]

Attached the entire log from after the second disconnect. Seems to be every 5 min.

[ghazan]

pstoric,
server drops a connection immediately after sending roster, willingly. I don't know what can cause, it might be a low-level network problem of dropping packets, for example. I would recommend to disable ZIP compression first, then make another log

[pstoric]

Thanks I'll give it a shot