Miranda NG can't open profile

[josetto]

Hi, just yesterday I have normally runned miranda NG a few hours, it suddenloy showed some error (I didn't noticed what) and it crashed. After try to rerun miranda I ended with error to load profile. It seems my profile is somehow corrupted. I am adding error screens, it is in czech so I am adding casual ENG translates:
miranda ng error1 - <unknown format>
miranda ng error2 - cannot find correct database addon to open ''.
miranda ng error3 - Miranda cannot open ''. No correct database driver installed.

It won't show file name or name of profile, just ''. I tried to fix it with db checker, but it can't read it too. It seems my old profile is somehow damaged, because my very old backup of this profile works at least in db checker. When I edited my .dat file with classic text editor, at first look it seems correct, but I am sure, there will be some problem.
THX for help.

[Vulpix]

We'll need more info than that. I've seen this happen before during one of the updates which changed dbx_* plugins.

Can you post your version info? Also, miranda writes crashlogs into miranda folder\profiles\<profile name>\CrashLog\<date_time>\

Can you post the txt file from the crash here?

[josetto]

version is 0.9.5.17337 x64, but in logs folder there is nothing. Can you write me a file pattern of logs? I'll check on my drive if it is not somewhere else, I have installed miranda as portable, but I checked app data too, maybe I accidentally deleted it so I ll check drive with restoration for file pattern. THX

[Vulpix]

Hi!

Unfortunately that type of version information is not useful. Please read this wiki page http://wiki.miranda-ng.org/index.php?title=Reporting_bugs and more specifically this one: http://wiki.miranda-ng.org/index.php?title=Version_information

Also, the logs look like this crash<timestamp>.txt (for example)

crash20161201014836.txt (and mdmp, but that one is somewhat useless).

Version information should look like this:

VersionInfo

CPU: Intel(R) Pentium(R) CPU J4205 @ 1.50GHz [Intel64 Family 6 Model 92 Stepping 9] [DEP Enabled] [4 CPUs]
Installed RAM: 15781 MBytes
Microsoft Windows 10 Professional Edition, 64-bit (build 14393)
Internet Explorer: 9.11.14393.0 (build 914393)
Administrator privileges: Yes
OS Languages: (UI | Locale (User/System)) : English/English | English/English
Free disk space on Miranda partition: 1553319 MBytes

Miranda NG Version: 0.95.6 alpha build #17367 [running inside WOW64]
Build time: 3 Dec 2016 11:39:18
Profile: D:\Programs\Programs\Miranda NG\Profiles\Vulpix\Vulpix.dat (dbx mmap driver)
Profile size: 220266496 Bytes
Profile creation date: 3 Dec 2016 10:07:12
Language pack: No language pack installed
Service Mode: No

Active Plugins (40):
¤ AdvaImg.dll v.0.11.0.2 [22 Apr 2016 10:34:16] - Miranda image services
¤ AIM.dll v.0.11.0.1 [3 Dec 2016 4:00:18] - AIM protocol
¤ AvatarHistory.dll v.0.1.0.1 [28 Nov 2016 4:02:40] - Avatar history
¤ AVS.dll v.0.95.3.4 [3 Dec 2016 4:00:12] - Avatar service
¤ Clist_modern.dll v.0.9.1.5 [3 Dec 2016 4:01:44] - Modern contact list
¤ Console.dll v.0.0.7.3 [31 Oct 2016 4:00:46] - Console
¤ CrashDumper.dll v.0.0.5.2 [3 Dec 2016 4:01:50] - Crash dumper
¤ Db_autobackups.dll v.0.0.0.10 [3 Dec 2016 4:00:54] - Db autobackuper
¤ DbEditorPP.dll v.4.0.1.1 [31 Oct 2016 4:01:54] - Database editor++
¤ Dbx_mmap.dll v.0.95.3.1 [3 Dec 2016 11:35:14] - Miranda NG mmap database driver
¤ Dummy.dll v.0.2.0.0 [15 Sep 2016 3:03:48] - Dummy protocol
¤ Facebook.dll v.0.3.0.1 [3 Dec 2016 4:01:30] - Facebook RM
¤ Fingerprint.dll v.0.1.0.0 [31 Oct 2016 4:02:32] - Fingerprint NG
¤ Folders.dll v.0.2.0.2 [28 Nov 2016 4:00:52] - Custom profile folders
¤ GG.dll v.0.11.0.3 [3 Dec 2016 4:00:30] - Gadu-Gadu protocol
¤ HistoryPP.dll v.1.5.1.5 [30 Oct 2016 20:36:38] - History++
¤ ICQ.dll v.0.11.3.4 [3 Dec 2016 4:00:34] - IcqOscarJ protocol
¤ IEView.dll v.1.5.0.1 [28 Nov 2016 4:01:00] - IEView
¤ Import.dll v.0.95.4.3 [18 Sep 2016 3:00:10] - Import contacts and messages
¤ ImportTXT.dll v.0.0.1.12 [15 Sep 2016 3:04:36] - Import TXT
¤ IRC.dll v.0.11.0.3 [3 Dec 2016 4:00:26] - IRC protocol
¤ Jabber.dll v.0.11.0.4 [3 Dec 2016 4:00:40] - Jabber protocol
¤ MirOTR.dll v.0.14.1.16 [3 Dec 2016 4:02:50] - Miranda OTR
¤ Msg_Export.dll v.3.1.1.6 [31 Oct 2016 4:02:08] - Message export
¤ MSN.dll v.0.12.1.2 [28 Nov 2016 4:00:40] - MSN protocol
¤ PluginUpdater.dll v.0.1.2.5 [3 Dec 2016 4:02:06] - Plugin updater
¤ PManagerEx.dll v.0.0.0.5 [22 Apr 2016 10:34:58] - Miranda NG profile changer
¤ Rate.dll v.0.0.2.1 [12 Sep 2016 3:01:02] - Contact`s rate
¤ RecentContacts.dll v.0.0.2.1 [31 Oct 2016 4:01:30] - Recent contacts
¤ Restart.dll v.0.0.6.0 [22 Apr 2016 10:35:02] - Restart
¤ SkypeWeb.dll v.0.12.2.3 [3 Dec 2016 11:39:04] - Skype protocol (Web)
¤ SmileyAdd.dll v.0.2.4.1 [3 Dec 2016 4:01:10] - SmileyAdd
¤ StartPosition.dll v.0.2.0.3 [31 Oct 2016 4:02:42] - Start position
¤ StatusManager.dll v.0.11.0.0 [3 Dec 2016 4:04:06] - Status manager
¤ Steam.dll v.0.11.6.0 [3 Dec 2016 4:03:44] - Steam protocol
¤ TabSRMM.dll v.3.4.1.2 [3 Dec 2016 4:00:26] - TabSRMM
¤ TopToolBar.dll v.0.8.0.4 [3 Dec 2016 4:01:34] - TopToolBar
¤ Tox.dll v.0.11.1.21 [3 Dec 2016 4:03:56] - Tox protocol
¤ UInfoEx.dll v.0.8.5.0 [28 Nov 2016 4:01:20] - User info ext
¤ Variables.dll v.0.2.3.11 [3 Dec 2016 4:01:28] - Variables

Unloadable Plugins (1):
¤ DbChecker.dll v.0.0.0.0 [3 Dec 2016 11:37:02] - <unknown>


Protocols and Accounts:
-------------------------------------------------------------------------------
AIM                      1 - Enabled 0 - Disabled  Loaded
Dummy                    1 - Enabled 0 - Disabled  Loaded
Facebook                 0 - Enabled 0 - Disabled  Loaded
GG                       0 - Enabled 0 - Disabled  Loaded
ICQ                      1 - Enabled 0 - Disabled  Loaded
IRC                      1 - Enabled 0 - Disabled  Loaded
JABBER                   1 - Enabled 0 - Disabled  Loaded
MSN                      0 - Enabled 0 - Disabled  Loaded
SKYPE                    1 - Enabled 0 - Disabled  Loaded
STEAM                    1 - Enabled 0 - Disabled  Loaded
TOX                      1 - Enabled 0 - Disabled  Loaded
MetaContacts             1 - Enabled 0 - Disabled  Loaded

Icon Packs:
-------------------------------------------------------------------------------
 Fp_icons.dll [31 Oct 2016 4:02:30]
 HistoryPP_icons.dll [31 Oct 2016 4:02:16]
 Proto_AIM.dll [3 Dec 2016 4:01:34]
 Proto_Dummy.dll [15 Sep 2016 3:03:48]
 Proto_Facebook.dll [3 Dec 2016 4:01:32]
 Proto_GG.dll [3 Dec 2016 4:01:34]
 Proto_ICQ.dll [3 Dec 2016 4:01:36]
 Proto_IRC.dll [3 Dec 2016 4:01:36]
 Proto_Jabber.dll [3 Dec 2016 4:01:36]
 Proto_MetaContacts.dll [3 Dec 2016 11:38:34]
 Proto_MSN.dll [28 Nov 2016 4:01:34]
 Proto_Skype.dll [3 Dec 2016 11:38:54]
 Proto_Steam.dll [3 Dec 2016 4:03:38]
 Proto_Tox.dll [3 Dec 2016 4:03:48]
 Proto_Twitter.dll [3 Dec 2016 4:01:34]
 Proto_Yahoo.dll [23 Sep 2016 3:01:40]
 TabSRMM_icons.dll [3 Dec 2016 4:02:14]
 Toolbar_icons.dll [3 Dec 2016 4:01:36]
 UInfoEx_icons.dll [28 Nov 2016 4:01:22]
 xStatus_ICQ.dll [3 Dec 2016 4:00:36]
 xStatus_Jabber.dll [3 Dec 2016 4:00:38]

[close]

I sort of don't understand the statement "I have miranda installed as portable" ; miranda is kinda portable by default. Are you using some weird "portableapps" version? If so, please backup your installation and then try using your profile in real miranda.

Thanks!

[josetto]

no I am using installer from your website http://www.miranda-ng.org/en/ and choose portable installation like in this picture, so I have profile and everything in miranda installation and not in appdata, I don't know if there is any other diff between normal and portable installation. I did not find any crashlogs. As I understand, crashlogs are created with crashdump plugin and it was not installed with my version by default (I last installed it very long time ago and I updated app only through updater), so maybe this is why I can't find any crashlogs. But at least I have that miranda version (I had to create a new empty profile to get this info):

VersionInfo

CPU: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz [Intel64 Family 6 Model 42 Stepping 7] [DEP Enabled] [8 CPUs]
Installed RAM: 16362 MBytes
Microsoft Windows 7 Ultimate Edition, 64-bit Service Pack 1 (build 7601)
Internet Explorer: 9.11.9600.18524 (build 99600)
Administrator privileges: No
OS Languages: (UI | Locale (User/System)) : Slovak/Slovak | Slovak/Slovak
Free disk space on Miranda partition: 30960 MBytes

Miranda NG Version: 0.95.5 build #17337 x64
Build time: 27 Sep 2016 15:47:42
Profile: D:\Program Files\Miranda NG\Profiles\Josenew\Josenew.dat (dbx mmap driver)
Profile size: 65536 Bytes
Profile creation date: 4 Dec 2016 10:13:15
Language pack: Czech (CZ) [0405]
Service Mode: No

Active Plugins (17):
¤ AdvaImg.dll v.0.11.0.2 [17 Jun 2016 19:10:34] - Miranda image services
¤ AIM.dll v.0.11.0.1 [27 Sep 2016 15:45:24] - AIM protocol
¤ AVS.dll v.0.95.3.4 [27 Sep 2016 15:45:22] - Avatar service
¤ CrashDumper.dll v.0.0.5.2 [27 Sep 2016 16:46:12] - Crash dumper
¤ DbEditorPP.dll v.4.0.1.1 [27 Sep 2016 15:46:14] - Database editor++
¤ Dbx_mmap.dll v.0.95.3.1 [27 Sep 2016 15:45:24] - Miranda NG mmap database driver
¤ Facebook.dll v.0.3.0.0 [27 Sep 2016 15:46:06] - Facebook RM
¤ GG.dll v.0.11.0.3 [27 Sep 2016 15:45:38] - Gadu-Gadu protocol
¤ HistoryPP.dll v.1.5.1.5 [16 Sep 2016 12:11:56] - History++
¤ ICQ.dll v.0.11.3.4 [27 Sep 2016 15:45:34] - IcqOscarJ protocol
¤ Import.dll v.0.95.4.3 [27 Sep 2016 15:45:22] - Import contacts and messages
¤ IRC.dll v.0.11.0.3 [27 Sep 2016 15:45:30] - IRC protocol
¤ Jabber.dll v.0.11.0.4 [27 Sep 2016 15:45:40] - Jabber protocol
¤ KeepStatus.dll v.0.9.0.2 [27 Sep 2016 15:45:52] - Keep status
¤ MSN.dll v.0.12.1.2 [27 Sep 2016 15:45:34] - MSN protocol
¤ PluginUpdater.dll v.0.1.2.5 [27 Sep 2016 15:46:20] - Plugin updater
¤ Yahoo.dll v.0.95.5.1 [27 Sep 2016 15:45:30] - Yahoo protocol

Unloadable Plugins (1):
¤ DbChecker.dll v.0.0.0.0 [27 Sep 2016 15:46:16] - <unknown>


Protocols and Accounts:
-------------------------------------------------------------------------------
AIM                      0 - Enabled 0 - Disabled  Loaded
Facebook                 0 - Enabled 0 - Disabled  Loaded
GG                       0 - Enabled 0 - Disabled  Loaded
ICQ                      0 - Enabled 0 - Disabled  Loaded
IRC                      0 - Enabled 0 - Disabled  Loaded
JABBER                   0 - Enabled 0 - Disabled  Loaded
MSN                      0 - Enabled 0 - Disabled  Loaded
YAHOO                    0 - Enabled 0 - Disabled  Loaded
MetaContacts             1 - Enabled 0 - Disabled  Loaded

Icon Packs:
-------------------------------------------------------------------------------
 global.dll [31 May 2010 17:23:19]
 HistoryPP_icons.dll [27 Sep 2016 16:46:20]
 Miranda-icon.png [24 Mar 2016 21:24:25]
 Ncrow-Mega-Pack-2-Miranda.ico [24 Mar 2016 21:23:44]
 overlay.dll [31 May 2010 17:23:19]
 Proto_AIM.dll [27 Sep 2016 15:46:06]
 proto_conn_icq_1.dll [31 May 2010 17:23:20]
 proto_conn_mra.dll [31 May 2010 17:23:21]
 proto_conn_msn_1.dll [31 May 2010 17:23:21]
 Proto_Facebook.dll [27 Sep 2016 15:46:04]
 Proto_GG.dll [27 Sep 2016 15:46:06]
 proto_gmailmnotifier.dll [31 May 2010 17:23:21]
 Proto_ICQ.dll [27 Sep 2016 15:46:06]
 Proto_IRC.dll [27 Sep 2016 15:46:06]
 Proto_Jabber.dll [27 Sep 2016 15:46:06]
 Proto_MetaContacts.dll [27 Sep 2016 15:46:56]
 Proto_MRA.dll [7 Jul 2016 20:50:30]
 Proto_MSN.dll [27 Sep 2016 15:46:06]
 proto_rssnews.dll [31 May 2010 17:23:24]
 Proto_Twitter.dll [7 Jul 2016 20:50:30]
 Proto_VKontakte.dll [7 Jul 2016 20:51:14]
 Proto_Yahoo.dll [27 Sep 2016 15:46:06]
 qipstatus_icons.dll [31 May 2010 17:23:26]
 xStatus_ICQ.dll [27 Sep 2016 15:45:32]
 xStatus_Jabber.dll [27 Sep 2016 15:45:32]

[close]

I didn' add this as bug because I thouht this is not bug but some sort of one time unexpected error, but I can add it as bug.

THX for help

[Vulpix]

I actually remember something like this happening... a long time ago. You can try loading your profile in the development version of miranda (the alpha; it's very stable and quite usable, I use it daily myself).

Make a backup of your miranda before trying though; but afterwards you can just grab the dev version and unpack it over your existing miranda. Then just launch the dev version and it should automatically try to update all of the "stable" plugins to alpha versions and then perhaps let you use your profile.

[josetto]

I tried that but nothing changed, still can't read the profile... I think that some flag or something, that is setting my profile file as miranda profile is broken in my profile .dat file. I backed up of my profile .dat about 2 months ago, so I think I will try to restore from it. History is saved in .dat file right?

[Robyer]

Did you looked at the *.dat file in some hex viewer/editor? Does it have some content or is it all blank? And copy first few characters from the file, it contains signature determining "version" of the *.dat profile.

And yes, history is in *.dat, same as contacts and settings. Everything is there.

[josetto]

thx, I didn't try hex editor, good point
I added screen of wrong profile, new working profile and very old but working backup of my profile. Copy from this hex is little problematic, but if you need text, I ll try to get text through some other hex ed

[josetto]

Hi, so I fixed it somehow, as we can see at images in my last post, it seems that text Miranda NG DBu has been somehow corrupted, so I copy from the first row last 4 hexa values from my very old valid profile to corrupted profile and it seems it is working. I tried that before with classic text editor, but it didn't work, maybe there were wrong values copied. So THX for help, I think this topic can be locked Have a nice day

[Vulpix]

Hi!

Good to hear. I strongly recommend making a backup of your profile and then running an aggressive database checker against it to make sure no further corruption exists inside (to prevent any "surprises" ).

[josetto]

Yes I am going to do this today at home. THX again