Miranda NG Official Community Forum

Forum for English speaking Miranda NG users => Support/Help => Topic started by: pstoric on 16 08 2018, 15:43:52

Title: NG keeps going offline every few minutes
Post by: pstoric on 16 08 2018, 15:43:52
We have a win 10 user that's complaining that the Miranda NG client keeps switching her to "offline" mode every few minutes. What can I check on her machine? No other users are complaining and it's a new workstation. Using the Jabber protocol
Title: Re: NG keeps going offline every few minutes
Post by: Goraf on 16 08 2018, 19:05:38
Start by creating Netlog (https://wiki.miranda-ng.org/index.php?title=Network_log) to check if it will show you any info about the source of disconnections.
Title: Re: NG keeps going offline every few minutes
Post by: pstoric on 22 08 2018, 14:46:20
Thanks let me enable that now....
Title: Re: NG keeps going offline every few minutes
Post by: pstoric on 22 08 2018, 14:57:43
Finally got a log, here it what it shows just after it logged off. Any insight?

[11:03:25 108C] [JABBER_1] Expiring iq id 8, sent to vanessa.eggenschwiler@192.168.75.14
[11:03:25 108C] [JABBER_1] <iq/> iqIdGetVcard
[11:03:25 108C] [JABBER_1] Expiring iq id 6, sent to 192.168.75.14
[11:07:28 1308] [JABBER_1] Connection closed gracefully
[11:07:28 1308] [JABBER_1] recvResult = 0
[11:07:28 1308] [JABBER_1] 1
[11:07:32 1308] [JABBER_1] 2
[11:07:32 1308] [JABBER_1] Thread ended: type=0 server='192.168.75.14'
[11:07:32 1308] [JABBER_1] (0000000004F5CC30:1680) Connection closed internal
[11:07:32 1308] [JABBER_1] (0000000004F5CC30:4294967295) Connection closed
[11:07:32 1308] [JABBER_1] Exiting ServerThread
Title: Re: NG keeps going offline every few minutes
Post by: pstoric on 22 08 2018, 15:25:06
Attached the entire log from after the second disconnect. Seems to be every 5 min.
Title: Re: NG keeps going offline every few minutes
Post by: ghazan on 23 08 2018, 12:26:17
pstoric,
server drops a connection immediately after sending roster, willingly. I don't know what can cause, it might be a low-level network problem of dropping packets, for example. I would recommend to disable ZIP compression first, then make another log
Title: Re: NG keeps going offline every few minutes
Post by: pstoric on 23 08 2018, 13:24:38
Thanks I'll give it a shot