Miranda NG Official Community Forum

Forum for English speaking Miranda NG users => Bug reports => Topic started by: watcher on 20 07 2015, 18:48:59

Title: Forum rules
Post by: watcher on 20 07 2015, 18:48:59
If you have encountered some problem using Miranda NG:
1. Search the forum (http://forum.miranda-ng.org/index.php?action=search) – your problem might have been discussed already.

2. Try to update the core and all your plugins with the help of PluginUpdater (http://wiki.miranda-ng.org/index.php?title=Plugin:PluginUpdater/en) (see the howto here (http://wiki.miranda-ng.org/index.php?title=Installation_and_update#Updating_Miranda_NG)) – this often solves problems automatically. Mind that questions about old Miranda NG versions are likely to be left without an answer. Questions about Miranda IM won't be answered either – sorry, we do not develop it anymore nor support its users.

3. Some recommendations:

4. If you had no luck on stages 1-3, open GitHub issue (https://github.com/miranda-ng/miranda-ng/issues/new) (preferable) or start a new thread:

5. It is highly desirable that you provide your VersionInfo (http://wiki.miranda-ng.org/index.php?title=Version_information). If you have CrashDumper (http://wiki.miranda-ng.org/index.php?title=Plugin:CrashDumper/en) installed, use "Version Information -> Copy to clipboard" in the main menu.
Code: [Select]
[spoiler=VersionInfo]Version Information report here[/spoiler]
6. Crashes and connectivity issues:

7. If a report or netlog is too long to be included in your message, upload it e.g., to http://pastebin.com (http://pastebin.com/) and give a link to the forum.

Common mistakes (try to avoid them):