Forum for English speaking Miranda NG users => Miranda NG general talk => Topic started by: watcher on 31 03 2014, 16:54:06
Title: Forum rules
Post by: watcher on 31 03 2014, 16:54:06
If you have encountered some problem using Miranda NG: 1. Search the forum (http://forum.miranda-ng.org/index.php?action=search) – your problem might have been discussed already.
2. Try to update the core and all your plugins with the help of PluginUpdater (http://wiki.miranda-ng.org/index.php?title=Plugin:PluginUpdater/en) (see the howto here (http://wiki.miranda-ng.org/index.php?title=Installation_and_update#Updating_Miranda_NG)) – this often solves problems automatically. Mind that questions about old Miranda NG versions are likely to be left without an answer. Questions about Miranda IM won't be answered either – sorry, we do not develop it anymore nor support its users.
3. Some recommendations:
Make sure you have no 64-bit plugins in a 32-bit Miranda installation and vice versa; if the core is 32-bit ALL your plugins must be 32-bit as well (the same goes for 64-bit core).
If you use a nightly (development version, latest build), make sure that all your plugins are also of the latest build (use PluginUpdater (http://wiki.miranda-ng.org/index.php?title=Plugin:PluginUpdater/en)'s "Check for updates" main menu item).
4. If you had no luck on stages 1-3, open GitHub issue (https://github.com/miranda-ng/miranda-ng/issues/new) (preferable) or start a new thread:
In the relevant forum section.
Supply it with a clear title (it is better when the title gives an idea about the issue).
When describing the problem give as many details as you can; screenshots are welcome.
5. It is highly desirable that you provide your VersionInfo (http://wiki.miranda-ng.org/index.php?title=Version_information). If you have CrashDumper (http://wiki.miranda-ng.org/index.php?title=Plugin:CrashDumper/en) installed, use "Version Information -> Copy to clipboard" in the main menu.
please Do not modify the report; your OS type, IE version or Miranda paths might also be helpful.
Add VersionInfo to your post using Spoiler tag. CrashDumper (http://wiki.miranda-ng.org/index.php?title=Plugin:CrashDumper/en) generates report with this tag. Please do not remove it.
[spoiler=VersionInfo]Version Information report here[/spoiler] 6. Crashes and connectivity issues:
If Miranda crashes (hangs up) provide crash report (http://wiki.miranda-ng.org/index.php?title=Crash_reports); please take your time to create a useful one, crash reports without debug symbols will be ignored.
If you are experiencing connectivity issues provide network log (netlog) (http://wiki.miranda-ng.org/index.php?title=Network_log).
7. If a report or netlog is too long to be included in your message, upload it e.g., to http://pastebin.com (http://pastebin.com/) and give a link to the forum.
Common mistakes (try to avoid them):
Meaningless titles like "Help me", "A problem with Miranda", etc. Those titles will be corrected to more suitable (in moderator's opinion).
Providing Miranda pack name instead of VersionInfo (http://wiki.miranda-ng.org/index.php?title=Version_information). It is not enough, you will be asked for your VersionInfo anyway; Miranda pack name doesn't give any information about plugins you have.
Flood, spam, flame, and advertising in all their forms are not acceptable and will be deleted.